Refund and Returns Policy
At Tadza Investment, we strive to ensure customer satisfaction by providing high-quality agricultural products. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and procedures for returns and refunds.
1. Eligibility for Returns
1.1 Timeframe:
- Products must be returned within 14 days of delivery to be eligible for a refund or exchange.
1.2 Condition of Products:
- Products must be unused, unopened, and in their original packaging.
- Any item that has been tampered with, partially used, or damaged after delivery is not eligible for a return.
1.3 Exceptions:
- Perishable goods such as fresh agricultural produce are not eligible for returns unless defective or damaged upon delivery.
- Discounted or clearance items are final sale and cannot be returned.
2. Return Process
2.1 Contact Us:
- Notify our customer service team via email or phone within the return period, providing your order number, proof of purchase, and the reason for the return.
2.2 Return Authorization:
- Once your return request is approved, you will receive instructions on how and where to send the returned item(s).
2.3 Shipping Costs:
- Customers are responsible for return shipping costs unless the product was defective, damaged, or incorrectly delivered.
- Tadza Investment is not responsible for lost or damaged items during return shipping.
3. Refunds
3.1 Processing Refunds:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, using the original payment method.
3.2 Non-Refundable Charges:
- Original shipping costs are non-refundable, except in cases where Tadza Investment is at fault.
4. Exchanges
4.1 Defective or Damaged Items:
- If you receive a defective or damaged item, contact us immediately with photos or documentation.
- We will arrange for a replacement or issue a refund if a replacement is unavailable.
4.2 Product Substitutions:
- Exchanges for different products are subject to availability. Price differences, if any, must be settled prior to shipping.
5. Cancellations
5.1 Order Cancellations:
- Orders can be canceled before they are dispatched. Contact our customer service team promptly to request a cancellation.
5.2 Refund for Canceled Orders:
- If the cancellation is approved, a full refund will be issued to the original payment method.
6. Contact Information
For returns, refunds, or any related inquiries, please contact us:
Tadza Investment Headquarters
Blantyre, Malawi
Email: tadzainvestments@gmail.com
Phone: +972 509 105 763
We value your business and are committed to ensuring your satisfaction. Thank you for choosing Tadza Investment!